James B. 8/22/2017 Yelp Portland, OR (coworker names changed to letters)
We had decided to make a "leasehold improvement" to the apartment we are renting in the Pearl with the addition of a custom closet setup. We had a generous 6' x 7.5' walk-in closet space, but it was only equipped with two sides of single hanging bar and a shelf. We called California Closets to come and give us a proposal, as well as another local vendor.
Daniel came out to measure and offer a plan. He arrived on time and brought his laptop along. And he listened very closely to what we thought we wanted from a functional stand point. He prepared a plan for us on the computer which we could study and inquire about modifications on the spot, working with us until we had a plan that seemed to be a good choice. Then he priced it for us, talked about potential schedules, and the delegation of responsibilities for removing the existing closet hardware ( which we did ourselves).
He also talked to us about the product...materials used, construction, finishes and trims. Very informative, but absolutely no "pressure sales" at any time...he was promoting his product and the company's design capabilities, but in a "here is what we offer" matter of fact way.
The CC price and that of the other firm were with $40 of one another. We had emotionally been favoring to local firm, but Daniel's thorough sales presentation and excellent design blew them out of the water.
When we made out order and deposit, Daniel once again got our installation slotted much quicker than expected and the CC installer, 'W' showed up a week later. He was on time, polite, took care to make sure we understood what he would be doing, and very conscientious about taking care to not have his work "overflow" into the rest of the apartment. And, he brought along everything he needed to get the job done. He was especially efficient, polite, and thorough, including even vacuuming up his work area and a bit of packaging spillage out in the apartment hallway. A job very well done.
Now, we have this wonderful closet which provides much more storage space in a configuration that really works for us. It is a real "game changer" with respect to the comfort and ease of living (which, for us, represented a "downsize" from a single family, 4,000 sq ft home to a 710 sq ft apartment). GREAT JOB California Closets - Portland, Daniel, 'D' and 'W'!!